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Refund policy

EXCHANGE & REFUND POLICY

Last Updated: 8 August 2026

At Merken Laurel, we want you to be happy with your purchase. Please read the following policy carefully before placing your order.

1. RETURNS

We accept returns in the following situations:

  • The product arrives damaged or defective.

  • The wrong product or wrong item is delivered.

  • Any other valid return reason approved by Merken Laurel.

Return Conditions

To be eligible for a return:

  • The product must be unused, unworn and unwashed.

  • The original product tag must be intact and attached.

  • The product must be returned in its original condition and packaging.

  • Products with broken, removed or damaged tags will not be accepted.

  • Products showing signs of use, washing, stains, perfume, alteration or damage after delivery may not be accepted.

Return Period

Return requests must be submitted within 7 days from the date of delivery.

Requests submitted after 7 days may not be accepted.

Store Credit

Approved returns will be issued as store credit only.

We do not provide cash refunds for standard returns.

Store credit can be used towards a future purchase from Merken Laurel, subject to the applicable terms of the store credit.

For products that are verified as damaged, defective or incorrectly delivered due to an error on our part, Merken Laurel will provide the applicable return/replacement resolution without charging the customer for the return pickup.

2. SIZE EXCHANGE

We offer a one-time size exchange within 7 days from the date of delivery.

To be eligible for a size exchange:

  • The product must be unused, unworn and unwashed.

  • The original tag must be intact and attached.

  • The product must be in its original condition.

  • The product must not have stains, odour, alterations or other signs of use.

  • The requested replacement size must be available in stock.

Exchange Charges

A ₹100 reverse-pickup fee will apply for standard size exchanges.

Once the original product is received and passes our quality inspection, the replacement size will be processed.

If the requested size is unavailable, we may offer another available size or an appropriate alternative resolution.

3. WRONG, DAMAGED OR DEFECTIVE PRODUCTS

If you receive:

  • A damaged product

  • A defective product

  • A wrong product

  • A wrong size sent by Merken Laurel

  • An item different from what you ordered

please contact us within 48 hours of delivery.

Please provide clear photographs and/or videos showing the product, packaging and shipping label where applicable.

After verification, Merken Laurel may provide a replacement, store credit or another appropriate resolution.

For verified issues caused by Merken Laurel, no return or exchange shipping charge will be deducted from the customer.

4. PRODUCTS NOT ELIGIBLE FOR RETURN OR EXCHANGE

A return or exchange may be rejected if:

  • The product has been worn or washed.

  • The product has been altered or modified.

  • The product has stains, makeup, perfume, odour or other marks.

  • The original tag has been removed, broken or damaged.

  • The product has been damaged after delivery due to customer handling.

  • The product is not returned in its original condition.

  • The return/exchange request is submitted after the applicable 7-day period.

  • The product does not meet the conditions specified in this policy.

5. HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, contact us at:

Email: support@merkenlaurel.com

Whatsapp : 96188 15219

Please provide:

  • Order number

  • Name used for the order

  • Registered phone number

  • Reason for return/exchange

  • Photos/videos where applicable

  • Requested replacement size, if applicable

Our customer support team will review the request and provide the next steps.

Please do not ship any product back to us without receiving confirmation from our support team.

6. RETURN & EXCHANGE PROCESS

Once your return or exchange request is approved:

  1. We will arrange or provide instructions for the return pickup.

  2. The product will be received and inspected.

  3. The product will be checked for its condition, tags and eligibility.

  4. If approved, the applicable return/exchange will be processed.

  5. For an approved return, store credit will be issued.

  6. For an approved size exchange, the replacement product will be dispatched subject to availability.

Processing times may vary depending on pickup, inspection, inventory availability and courier timelines.

7. STORE CREDIT

For approved returns, store credit will be issued instead of a cash refund.

Store credit may be provided after the returned product passes our quality inspection.

Store credit can be used towards future purchases from Merken Laurel, subject to the applicable terms communicated at the time of issuance.

8. CASH REFUNDS

Merken Laurel does not provide cash refunds for standard returns.

Where a refund is legally required or otherwise specifically approved by Merken Laurel, the applicable refund will be processed through the appropriate payment method.

For Cash on Delivery orders, if a refund is applicable, we may request valid bank account or UPI details to process the refund.

9. ORDER CANCELLATION

You may contact us to request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If cancellation is not possible after dispatch, the applicable provisions of this Return & Exchange Policy will apply.

10. DELIVERY-RELATED ISSUES

If your package appears visibly damaged at the time of delivery, we recommend taking photographs or a video of the package before opening it.

If you receive a damaged, defective or incorrect product, contact us as soon as possible and within the applicable time period stated above.

11. POLICY CHANGES

Merken Laurel may update or modify this policy from time to time to reflect changes in our business practices, products, services or applicable legal requirements.

The latest version published on this page will apply to future orders.

12. CONTACT US

For return, exchange or refund-related assistance:

Merken Laurel
Email: support@merkenlaurel.com
Business Address: MNL EMBROIDERY HUB, gate number 5,Sudershan nagar,  Serilingampally, Hyderabad, Rangareddy,  Telangana,  500084

We aim to resolve eligible return and exchange requests as fairly and efficiently as possible.

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