SHIPPING POLICY

Last Updated: 8 August 2026

1. Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful order confirmation.

Orders placed on weekends, public holidays or during major sale periods may require additional processing time.

During launches, sales or high-volume periods, dispatch may take longer than usual. If there is a significant delay, we will make reasonable efforts to communicate the same.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination and courier service.

Remote locations may require additional delivery time.

Delivery timelines are estimates and are not guaranteed because delays may occur due to courier operations, weather, public holidays, service disruptions or circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before payment is completed.

Any free-shipping offer will be subject to the conditions displayed on the website at the time of purchase.

4. Prepaid Orders

Eligible prepaid orders may receive free shipping or other benefits as displayed on the website.

Payment confirmation is required before an order can be processed.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and orders.

COD availability may depend on the delivery location, order value, courier service and other operational factors.

Merken Laurel reserves the right to restrict COD availability for certain orders or locations.

6. Order Tracking

Once your order is dispatched, tracking information will be shared through the contact details provided during checkout, where available.

You can use the tracking information provided to monitor your shipment.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect phone number, recipient unavailable after repeated delivery attempts, or other customer-provided information, additional shipping charges may apply for re-shipment.

8. Failed Delivery / RTO

If an order is returned to us because of repeated failed delivery attempts, incorrect address, refusal to accept the shipment, or other customer-related reasons, any re-shipment will be subject to applicable shipping charges.

For COD orders, repeated refusal or non-acceptance of orders may result in COD restrictions on future orders.

9. Damaged Package

If your package appears visibly damaged at the time of delivery, please photograph or record the package before opening it and contact us as soon as possible.

For damaged or incorrect products, please refer to our Exchange & Refund Policy.

10. Delivery Delays

Merken Laurel is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural events, strikes, courier disruptions, government restrictions, technical issues or other force majeure events.

We will, however, make reasonable efforts to assist with delayed shipments.

11. Contact

For shipping-related assistance:

Email: support@merkenlaurel.com

Business Address: MNL EMBROIDERY HUB, Gate number 5, Sheri Lingampally, Hyderabad, Rangareddy - 500084