Shipping Policy

At Merken Laurel, we are committed to delivering your order safely and efficiently. Please review the details of our shipping process below.

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1. Shipping Partner

We use trusted logistics aggregator Bludart to ensure reliable and timely delivery across serviceable locations in India. Orders may be delivered via Bludart’s affiliated courier partners based on serviceability.

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2. Order Processing Time

• Orders are typically processed within 2–7 business days after confirmation.

• Processing timelines may be extended during high-volume drops, sales, or unforeseen circumstances.

• Once shipped, you will receive a confirmation email/SMS with tracking details.

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3. Shipping Coverage

• We currently ship within India only.

• International shipping is not available at this time.

• Delivery is subject to courier serviceability in your pin code.

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4. Estimated Delivery Time

After dispatch, most orders are delivered within 2–7 business days, depending on:

• Delivery location

• Courier partner timelines

• External factors such as weather or holidays

Please note that delivery timelines are estimates and not guaranteed.

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5. Shipping Charges

• Shipping charges are calculated at checkout based on your location and order weight.

• Free shipping may be available on orders above ₹1499.

• Any applicable shipping fees are non-refundable once the order is shipped (except in cases of wrong or defective product delivery).

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6. Order Tracking

Once your order is dispatched, you will receive:

• Courier partner name

• Tracking number

• Tracking link

You can monitor your shipment status directly using the provided tracking link.

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7. Delayed or Missing Orders

If your order does not arrive within the estimated timeframe, please contact us at:

📧 support@merkenlaurel.com

Our team will coordinate with the logistics partner and assist you on priority.

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8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with clear photos of:

• The product

• Packaging

• Shipping label

We will review and resolve the issue in accordance with our Returns & Exchange Policy.

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9. Contact Us

For any shipping-related queries, reach out to:

Merken Laurel Support
📧 support@merkenlaurel.com