TERMS OF SERVICE

Last Updated: 8 August 2026

Welcome to Merken Laurel.

These Terms of Service govern your use of the Merken Laurel website and your purchase of products from us.

By using our website or placing an order, you agree to these Terms, subject to applicable law.

1. About Merken Laurel

Merken Laurel is an apparel brand offering clothing and related products through its online store.

Business Name: MERKEN LAUREL
Brand: Merken Laurel
Business Address: MNL EMBROIDERY HUB, Gate number 5, Sheri Lingampally, Hyderabad, Rangareddy - 500084
Email: support@merkenlaurel.com

2. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Attempt to gain unauthorized access to our website or systems.

• Interfere with website functionality.

• Use automated methods to abuse or overload the website.

• Submit false or misleading information.

• Use our website for fraudulent purposes.

• Copy or misuse our content, branding or intellectual property without permission.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, measurements and other product information are accurate.

However, minor differences may occur due to:

• Screen/device settings.

• Photography and lighting.

• Manufacturing variations.

• Measurement tolerances.

Product measurements should be considered according to the size chart provided on the relevant product page.

4. Pricing

Prices displayed on the website are subject to change.

The applicable price will generally be the price displayed at the time the order is placed, subject to correction of obvious pricing errors and applicable law.

Where applicable, taxes and other charges will be displayed at checkout.

5. Promotions and Discount Codes

Promotional offers and discount codes may be subject to specific terms, including:

• Validity period.

• Minimum order value.

• Eligible products.

• Maximum discount.

• One-time or customer-specific usage.

Unless explicitly stated otherwise, promotions cannot be combined.

Merken Laurel reserves the right to cancel or modify promotional offers where permitted by applicable law.

6. Order Acceptance

Placing an order constitutes a request to purchase products.

An order may be cancelled or rejected in limited circumstances, including:

• Product availability issues.

• Pricing or listing errors.

• Suspected fraudulent activity.

• Payment issues.

• Incorrect or incomplete information.

• Operational limitations.

If we cancel a prepaid order, any applicable refund will be processed according to our refund procedures.

7. Payments

Payments are processed through available payment providers shown at checkout.

You agree to provide accurate payment and billing information.

We may use third-party payment processors to securely process transactions.

8. Cash on Delivery

COD may be available for eligible orders and locations.

Availability may be restricted based on operational or fraud-prevention considerations.

Merken Laurel may restrict COD access for customers with repeated refused, cancelled or undelivered COD orders.

9. Shipping

Shipping and delivery are governed by our Shipping Policy.

Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control.

10. Exchanges and Refunds

Exchanges and refunds are governed by our Exchange & Refund Policy.

By placing an order, you acknowledge that you have reviewed the applicable policy.

Nothing in these Terms is intended to exclude or restrict rights or remedies that cannot lawfully be excluded under applicable law.

11. Intellectual Property

All website content, including but not limited to:

• Logos

• Brand names

• Photography

• Videos

• Graphics

• Text

• Illustrations

• Website layouts

• Original creative material

is owned by or licensed to Merken Laurel unless otherwise stated.

You may not reproduce, distribute, modify, sell or commercially exploit our intellectual property without prior written permission.

12. User-Generated Content

If you voluntarily submit reviews, photographs, videos or other content to Merken Laurel, you confirm that you have the right to submit that content.

Where permitted by law, you grant Merken Laurel a non-exclusive right to use submitted content for brand, marketing and promotional purposes, subject to our applicable privacy practices.

You should not submit content containing another person's personal information without appropriate permission.

13. Third-Party Services

Our website may use third-party services including payment gateways, Shopify, logistics providers, analytics services, advertising platforms and other technology providers.

Third-party services may have their own terms and privacy policies.

14. Website Availability

We make reasonable efforts to keep our website available and functional.

However, we do not guarantee uninterrupted access and may temporarily suspend or modify the website for maintenance, upgrades, security or operational reasons.

15. Limitation of Liability

To the extent permitted by applicable law, Merken Laurel will not be responsible for indirect or consequential losses arising from use of the website or products.

Nothing in these Terms limits liability or consumer rights that cannot legally be limited or excluded.

16. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of India, with disputes subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.

17. Changes to These Terms

We may update these Terms from time to time.

The latest version published on our website will apply to future use of the website and future orders.

18. Contact Us

For questions regarding these Terms:

Email: support@merkenlaurel.com

Brand: Merken Laurel

Business Address: MNL EMBROIDERY HUB, Gate number 5, Sudrshan nagar, Sheri Lingampally, Hyderabad, Rangareddy - 500084